Not Happy
Shipment sent to the wrong address. The right address was specified when ordering (otherwise credit card would not have been approved), but shipment was sent to an old address they had on file.
Eric F., | my frustration
I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | COOL CS
Thank you ever so much. Your customer service has truly been outstanding. I used another lab for the past 8 years and was hesitant to make the switch, but I’m very pleased.
Nasim, | Much appreciated
Thank you so much for your quick work on the super large canvas. We love it! And the framing in the back is so well done. We will highly recommend you.
Much appreciated,
Suzi, |
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